We hope that your experience with XI-am.com is as effortless as possible, however, we do acknowledge that questions may arise.
Where is my order?
This is a question we frequently get asked and you can track your order here. Please note customers are responsible for any customs and tax charges for their order. We have manufacturers in multiple countries. So shipping might take from 4 days but go up until 2 weeks. Due to high demand right now please give us also 7 days of processing time. If you have any questions
What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.
Ammendments and Cancellations
If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :)